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Security Systems in Santa Fe
December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Santa Fe?

A residential security package is intended to defend your property. But what occurs in the event your home security alarms go off in Santa Fe? What are the right steps to take to help make sure you and your family are safe?

The most important first step is to remain calm. Remember that your 24/7 monitoring experts are always standing by to assist. Then follow these steps to be prepared for any urgent situation.

Our Dedicated Representatives Are Focused On Your Safety

A 24-hour monitoring agent is immediately alerted whenever your Santa Fe home security alarms go off. When a representative is notified, they will call you as quickly as possible to ascertain what set off your home’s defense. Your alarm may go off due to a range of emergencies, including:

  • Criminal activity

  • Flames or smoke from a fire

  • Flood

  • Alarm tripped by accident

In cases where a device was tripped accidentally—like not recalling that the motion sensors are armed when you open a window— a monitoring specialist will contact you and find out if help is needed. Supply them with your passcode, and they can turn off the alarm.

In a true emergency, the monitoring agent will summon emergency personnel, including police, fire, and EMS, to your residence. They also have the ability to act as the point of contact if you are not on site. Your monitoring team will even apprise emergency services on which security device was tripped, helping them prepare for a potentially dangerous situation. Then the agent will remain on the phone with you to assist in keeping you calm and let you know what you should do.

Here’s What You Should Do if Your Alarm Goes Off In Santa Fe

Being awoken in the dead of night to a security warning going off is understandably frightening—even moreso if you aren’t clear as to why it’s going off. The most beneficial thing you can do is remain calm and proceed with the following:

  • In the first place, move to a safe place. Gather your loved ones as quickly as possible and relocate to a secure room at your property or depart the home if needed. It's typical to have an urge to confront the emergency in your home, but this may put you and your family at greater risk. Alternatively, focus on keeping you and your loved ones secure and let the professionals resolve the crisis.

  • As a second step, utilize your smartphone’s convenient security app to keep in communication with your monitoring team. They'll send authorities who will be en route to your home within minutes.

  • Lastly, keep in constant communication with your monitoring team and emergency professionals. You have the ability to be connected, so everyone is sharing information. Or, if it’s not possible to be in direct contact with emergency services, you can still receive updates by text message. Even if it’s only a false alarm, it's a good idea to thoroughly communicate with all teams so you will be prepared should a real emergency happen.

Get Protection For All Security Risks in Santa Fe with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems works hard to make sure your family and your home are well defended. With 24/7 monitoring, smart locking systems, and entry-point sensors, your home will remain the safe haven you intended it to be. Customize your ideal home security solution by completing the form below or call (505) 317-7139 to speak with a member of our team.